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Customer Analytics

Customer Lifetime Value Calculator

Calculate customer lifetime value (CLV/LTV) with advanced cohort analysis, retention modeling, and optimization scenarios.

Customer Metrics
Enter your customer behavior data

Percentage of customers who return each year

Profit margin on each sale

For net present value calculations

Customer LTV

$960

LTV:CAC Ratio

19.2:1

Payback Period

0.8 months

Net LTV

$910

Lifetime Value Breakdown
Different LTV calculation methods for your $150 AOV customers
Average Order Value:$150
Annual Purchase Frequency:4x
Annual Customer Value:$600
Simple LTV:$1,800
Gross Margin:40%
Annual Gross Profit:$240
Retention Rate:75%
Advanced LTV:$960
Discounted LTV (NPV):$468.37

Net present value using 10% discount rate

5-Year Cohort Analysis
Customer retention and value projection over time
YearCustomers RemainingYearly RevenueYearly ProfitCumulative Profit
Year 1100.0%$600$240$240
Year 275.0%$450$180$420
Year 356.3%$337.5$135$555
Year 442.2%$253.125$101.25$656.25
Year 531.6%$189.844$75.938$732.188
LTV Optimization Scenarios
Impact of different improvements on customer lifetime value

Increase AOV by 20%

New LTV:CAC ratio: 23.0:1

$1,152

+20.0% change

Improve Retention by 10%

New LTV:CAC ratio: 32.0:1

$1,600

+66.7% change

Increase Purchase Frequency

New LTV:CAC ratio: 24.0:1

$1,200

+25.0% change

Reduce Acquisition Cost by 25%

New LTV:CAC ratio: 25.6:1

$960

+0.0% change

LTV Analysis & Recommendations

  • • Your LTV:CAC ratio of 19.2:1 is excellent (3:1+ is ideal)
  • • Payback period of 0.8 months is reasonable for most businesses
  • • With 75% retention, you lose 25% of customers each year
  • • Each 5% improvement in retention could increase LTV by $240
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— Sarah Martinez, Customer Success Director

LTV Improvement

This quarter's results

+23%

customer lifetime value increase

Retention improved to 89%
Customer Impact

Retained Customers

Additional this quarter

47

customers

Additional LTV

From improved retention

$220.8

per customer

Maximize Your Customer Lifetime Value

Don't let poor communication reduce customer retention and LTV. Sarah ensures every customer interaction builds long-term relationships and value.

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